Shipping
Locations
United States only. International shipping may be available in the future.
Processing Time
Orders ship within 2-3 business days. You'll receive tracking via email.
Delivery Time
Standard shipping via USPS: 5-7 business days from ship date.
Shipping Costs
Calculated at checkout based on location and order size.
Returns & Refunds
We want you to be completely satisfied with your Emberloft purchase. If you're not happy, we'll work with you to make it right.
Return Window
You may request a return within 30 days of receiving your order.
Unopened Products
Full refund available. Return shipping is customer's responsibility unless due to our error.
Opened Products
Handled case-by-case. If you're not satisfied with quality, contact us and we'll find a solution.
Refund Processing
Processed within 5-7 business days after we receive and inspect your return.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive the wrong items, please contact us immediately with photos of the issue. We'll send a replacement or issue a full refund at no additional cost to you.
Questions?
If you have any questions about our shipping or returns policy, we're happy to help.
Contact Us